Terms of Service
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It is important to read through this entirely as it will answer a lot of questions and help avoid some negative situations. The following are some everyday policies to ensure a positive and safe grooming experience. Others are policies that only apply to some pets who do not enjoy grooming as much as others.
FOUR-WEEK MAINTENANCE SCHEDULE
With our four-week maintenance schedule, it is of the utmost importance that our clients stay as committed to their schedule as possible. This is why we offer VIP pricing to clients who return within four weeks for an appointment. While we do understand circumstances may arise that would prevent you from coming to an appointment, we do not honor the VIP price past four weeks. Due to the nature of this type of scheduling, there may not be room to adjust or modify your appointment after it has been set. Please schedule your time accordingly to avoid missing appointments.
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It is at The L&J Grooming Co.'s discretion to terminate a client at any time due to missed or late appointments.
Note: These appointments are first come-first serve. Once they are fully booked we will have a wait list and application process available for future clients.
PAYMENT
Payment for grooming services is due at the time the services are rendered unless prior arrangements have been made. There is a $30 non sufficient funds/returned check charge and the client will be placed on a cash only basis thereafter.
CANCELLATIONS
Though we strive to confirm our clients' appointments 24 hours in advance, the pet owner is responsible for remembering their appointment. The L&J Grooming Co. must be notified at least 48 hours before the scheduled appointment of any cancellations. This allows us time to try to book a replacement for your vacated appointment. Cancellations made less than 48 hours in advance may result in additional fees (up to the cost of the missed appointment) due before rebooking. Services may be terminated for repeated cancellations without 24 hour notice.
DROP-OFFS
Please arrive on time for your pet's appointment to ensure that there is enough time to groom your pet and to help keep our schedule for the day on time. The L&J Grooming Co. opens at 7 am. Please arrive at the time of opening as we do not accommodate early drop offs. If you are running late for your appointment please call us to ensure we can still take your pet for the given day. Our scheduling system relies on the accuracy of pick-ups and drop-offs to accommodate all clients for the day - arriving late can negatively affect all subsequent appointments. Arriving 15 minutes or later for an appointment can void your appointment. Any appointments of the day can have their appointment canceled after 15 minutes. Full payment of the missed appointment may be required to schedule another appointment. If we can take in your pet after 15 minutes a $20 late take-in fee may be added to your bill.
PICKING UP
Our appointments take approximately one to three hours unless your pet is oversized or requires special handling and care. To ensure a lower-stress environment for other pets, pets with a morning/midmorning appointment should be picked up within one hour of their scheduled out time. Pets left at our salon beyond that may have a daycare fee of $10 added to their grooming bill. If you need to have your pet longer at the salon, arrangements should be made before your appointment.
Our salon closes at 4 pm. Arrive late and a $1 per minute daycare fee may be added to your bill.
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Note: Sometimes our scheduling is light and a morning or midmorning drop-off could mean your pet will be the last pet of the day and you will be notified of that during scheduling.
NEW CLIENT
AND PUPPY APPOINTMENTS
New clients and puppies are always exciting and we feel lucky to have been chosen by you to care for your new pet. We will schedule our day to ensure we have time to discuss grooming and care instructions for your pet. It is not necessary to arrive early and doing so causes an interruption in the grooming of another client and can cause their appointment to go late or cause the pet to become too excited to have their groom finished. Please bring a current copy of your pet’s vaccination records.
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DHLP-Parvo and Rabies Vaccinations are needed for the protection of your pet. (rabies vaccination isn’t required for puppies under 6 months of age).
We want your puppy's first few visits to be as pleasant as possible and will make every effort to do so. To ensure your puppy learns to enjoy grooming we ask that you be flexible with the appointment time. Grooming is a new and overwhelming experience for puppies. This may result in a need for rest breaks during the grooming process. Clippers may also be overwhelming for your young puppy and they may not have the patience for a complete haircut. This can result in a simpler cut than requested or skipping specific aspects of the requested cut. We feel your puppy should gain trust and learn to accept grooming rather than finishing a cut that causes your pet stress.
PET HEALTH CONDITIONS
Your pet's safety and comfort is our primary concern. Please do not come to an appointment with an ill or injured pet. If your pet is showing signs of illness, has open wounds, or has an injury please call and reschedule your appt. For the safety of your pet and other pets, we will not groom an ill or injured pet.
Allergies and Sensitivities: Please advise us of any allergies, sensitivities, or pre-existing medical conditions so we can avoid aggravating the health issue and even help alleviate the discomfort. Please let us know of any prior grooming history you or your pet may not have found satisfactory. We want to avoid the repetition of poor or unpleasant experiences or situations.
MATTED COAT AND SHAVE DOWNS OR CUSTOM CUTS
Allowing a pet’s coat to get matted is not only very uncomfortable but unhealthy for your pet. Excessive matting can be avoided with regular grooming appointments. De-matting will not be done if it causes a pet undue stress or pain or if the pet is under a year old. Excessive de-matting is a painful, time-consuming, and costly procedure that can cause extreme discomfort and can aggravate (or cause) skin problems. In the circumstance where your pet cannot have its mats brushed out or the expense is too much, your pet will receive a “shave down” to remove the mats. (This decision is at the discretion of your groomer. We will discuss this possibility with you before we perform any services.) Under this circumstance, a shave down is the more compassionate or economical way to groom your pet. When ears become matted, it is possible for swelling and break-through bleeding to happen, especially from head shaking and around the tips of the ears. Shaving mats can show bruises, scrapes or other health issues that were hidden before. The L&J Grooming Co. will not be held liable if this should arise. Shave downs or custom cuts that are outside a basic pet trim or breed standard cut will be discussed and the groomer will perform the cuts to the best of his/her understanding of client’s directions and his/her ability but no other guarantee is made.
AGGRESSIVE PETS
The L&J Grooming Co. does not take aggressive pets. You must inform us if your pet has ever been turned away from another groomer or if they have ever shown signs of aggression such as growling, scratching, snarling or biting. We consider the terms "nipping and snapping" to be biting. California Civil Code 3342 requires you to inform a groomer if your pet has bitten a person before. Withholding this information and your pet bites someone in the salon you will be held liable. If your pet is biting and cannot be calmed or safely groomed you will be called to pick up your pet and the full grooming bill must be paid. If you know your pet becomes upset or is sensitive about a part of the grooming process, for the safety of your pet and us, you must inform us before your appointment date. Knowledge of your pet's fear of nail clipping, de-matting, drying, etc. helps us successfully groom your pet and make the experience easier and, in most cases, help your pet overcome this fear. Pets who struggle with aspects of grooming are at greater risk for nicks, quicked nails, or a haircut that isn’t quite perfect looking. We always take great care to ensure your pet is not injured during grooming, but pets who are biting or struggling put themselves at greater risk for this happening. The L&J Grooming Co. will not be held liable for these types of injuries or for haircuts that are less than satisfactory.
ELDERLY PETS
We will use extra care and patience for older pets. Elderly pets are a special appointment and require extra time. Please let us know if your pet needs this specialized appointment. Grooming elderly pets can cause mental or physical stress due to grooming being much more tiring for the pet, especially arthritic pets. Due to this, we will at times have to do a much simpler cut for your pet’s health and safety or stop the grooming process. Pets who can no longer stand for long periods or require lots of breaks during the grooming process may have an extra charge added to their bill. Please be sure to notify us of any health conditions that might make your pet uncomfortable during the bathing, drying, or clipping phases.
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Any grooming that takes place on an elderly or frail pet is conducted at your risk and The L&J Grooming Co. will not be held liable for mental or physical stress the grooming process may cause.
CONTACTING US
The L&J Grooming Co. business hours are:
Tuesday through Friday from 7 am - 4 pm
Saturday from 8 am - 4 pm
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We will answer texts, voicemails, and emails within 24 hours. Please understand we are a small business and at times are working in a loud environment. We love talking to you and are asking for your patience with us! Texting through our booking app is our preferred way of communication and if there is an urgent matter during business hours, this will be the best way to reach us. Emails and texts may be responded to after hours only if they are about an appointment upcoming for the next business day.
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If there is ever an issue with your dogs service, let us know right away! We will always fix it or make it right within 48 hours.
Anything done after 48 hours may result in a bill.
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Phone Number Privacy Policy:
We respect your privacy and are committed to protecting your personal information. Use of Information: We use your phone number to send SMS messages regarding your inquiry and customer care related topics. Mobile phone information or opt-in data collected will not be shared, sold, or disclosed to third parties or affiliates for marketing purposes. Opt-Out: Reply "STOP" to unsubscribe or "HELP" for assistance. Message Disclosures: Message frequency varies. Message and data rates may apply. Data Security: Your data is protected and retained only as needed.
The L&J Grooming Co. is not liable financially, and otherwise, for injuries to Customer, Customer's pet(s), or any other property of Customer, which arise in any way from services and/or products provided by or as a consequence of Customer's association with The L&J Grooming Co. including, but not limited to, veterinarian bills. To be a client of The L&J Grooming Co., you must agree to these terms of service.